Easy English Complaints 

We want to know what you think about Better Planning. You can give positive or negative feedback or make a complaint any time. This helps us to continually improve our services. 

It is ok to ask someone you trust to help you give feedback or make a complaint. This person does not have to be a staff member.

You can talk face to face with a staff member. 

Better Planning will treat you fairly when you give us feedback and it will not affect any services you have with Better Planning.

You can access the online Compliments and Complaints at   

www.betterplanning.com.au/feedback-compliments-and-complaints/

You can call our office on 1300 318 056 and ask to speak with the Complaints Manager.

You can email us directly enquiry@betterplanning.com.au

Postal

Complaints Manager

Better Planning Pty Ltd, 

PO Box W67, Wollongong West,

NSW 2500

You may also contact the NDIS without notifying Better Planning. 

Better planning full supports your decision to contact NDIS if you have any concerns on 1800 035 544

Better Planning has a policy that gives more information. We can arrange for a staff member to explain the policy to you in detail if requested.

We understand that it can be uncomfortable to make a complaint and respect your right to contact other organisation who can assist you with any concern you may have with Better Planning or any other service Provider

Below Are Organisation That Can Assist You.

NSW Quality & Safeguards

Commission

Ph: 1800 035 544

National Disability Insurance

Agency

Ph:1800 800 110

NSW Ombudsman

Ph: (02) 9286 1000

National Disability Abuse and

Neglect Hotline

Ph: 1800 880 052

Anti-Discrimination Board (ADB)

Ph: 1800 670 812

Administrative Decisions Tribunal

Ph: 1800 060 410