The six national standards for disability services are: Rights, Participation, Individual Outcomes, Feedback and Complaints, Service Access and Service Management.
Better Planning is an independent service that seeks to reflect these National Standards in the following ways.
The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
Better Planning seeks to achieve this by assisting you to live how you wish, with carers you choose, in whatever level of privacy you are most comfortable with.
The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Better Planning seeks to achieve this by giving you the freedom to choose your own activities and enable your community peers to join you. We aim for you to ‘live an ordinary life in an ordinary place’ and to be close enough to people so that they become blind to your disability and see you as a part of their normal lives.
Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Better Planning seeks to achieve this by assisting you to contract professionals with skills in discerning your wants and needs and to develop and maintain your personal plan. You, or your chosen circle of support, are empowered to direct whatever resources are around you to achieve the things that are important to you.
Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
Better Planning seeks to achieve this by assisting you to be the principal negotiator for yourself, making everyone around you listen to your wishes and the wishes of trusted advocates and supporters around you.
The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
Better Planning seeks to achieve this by assisting you to choose who you want to share your service with and for how long and on what terms.
The service has effective and accountable service management and leadership to maximise outcomes for individuals.
Better Planning seeks to achieve this by assisting you to contract experts in their field, with a personal interest in you, to represent and assist you in achieving a quality, efficient, person-centred service.
The NDIS Practice Standards create an important benchmark for providers to assess their performance, and to demonstrate how they provide high quality and safe supports and services to NDIS participants. Together with the NDIS Code of Conduct, the NDIS Practice Standards will assist NDIS participants to be aware of what quality service provision they should expect from NDIS providers. The outcomes of the NDIS Practice Standards are included within the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018. The National Disability Insurance Scheme (Quality Indicators) Guidelines 2018 list the outcomes of the NDIS Practice Standards and also the associated quality indicators NDIS providers can use to demonstrate conformity with the outcomes. The NDIS Practice Standards consist of a core module and several supplementary modules that apply according to the types of supports and services NDIS providers deliver, and the corporate structure of the organisation.